Privacy Policy

Last Updated: September 28, 2026

Direct Energy Solutions, Inc. (“Direct Energy Solutions,” “DES,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://des.solar (the “Site”), request a quote, or otherwise communicate with us.

By using the Site or submitting your information, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

Information you provide to us:

  • Name, home address, phone number, and email address
  • Electric utility provider
  • Utility bills, estimated monthly energy spend, and related energy usage information
  • Preference for purchasing, financing, or leasing a system
  • Any other information you choose to share with us by form, email, phone, or text message

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on the Site, and referring website
  • Information collected through cookies, pixels, and similar technologies
  1. How We Use Your Information

We use your information to:

  • Prepare solar, roofing, HVAC, energy storage, and other energy efficiency quotes and proposals
  • Evaluate your property, energy usage, and eligibility for programs, incentives, and financing options
  • Connect you with installation contractors (EPCs) and financial institutions that may provide products or services to you
  • Contact you by phone, email, or text message about your inquiry, quote, project, or account
  • Provide customer service and project support
  • Improve the Site and our services
  • Comply with legal obligations and protect our rights
  1. How We Share Your Information

We do not sell your personal information.

As an energy brokerage, we share information as needed to deliver the services you request, including with:

  • Installation contractors and EPC partners who design, permit, and install your system
  • Financial institutions, lenders, and leasing providers to evaluate or process financing options
  • Warranty providers associated with your system
  • Service providers who help us operate our business, such as website hosting, CRM, email, and communication platforms
  • Government agencies, utilities, and program administrators when required to process interconnection, permits, rebates, or incentives
  • Law enforcement or other parties when required by law or to protect our rights, property, or safety
  • A buyer or successor in the event of a merger, acquisition, or sale of business assets

Partners who receive your information use it to provide services related to your project and are subject to their own privacy policies.

  1. Text Messaging (SMS)

If you provide your mobile number and consent to receive text messages, we may send messages related to your inquiry, quote, appointments, project updates, and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Consent to receive text messages is not a condition of any purchase.

  1. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the Site, understand how visitors use it, and measure and improve our advertising. These may include analytics and advertising tools such as Google Analytics and Meta (Facebook). You can control or disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We keep your information for as long as needed to provide our services, support your project and any warranty, comply with legal obligations, resolve disputes, and enforce our agreements.

  1. Your Choices and Rights

You may:

  • Request access to, correction of, or deletion of your personal information
  • Opt out of marketing emails by using the unsubscribe link in any email
  • Opt out of text messages by replying STOP
  • Ask us to stop contacting you by phone

Depending on your state of residence, you may have additional privacy rights under applicable law. To make a request, contact us using the information below. We may need to verify your identity before completing your request.

  1. Third-Party Links

The Site may link to third-party websites, including warranty providers and social media platforms. We are not responsible for the privacy practices or content of those websites.

  1. Children’s Privacy

The Site and our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated “Last Updated” date.

  1. Contact Us

Direct Energy Solutions, Inc.
881 Worcester Street, Suite 1
Natick, MA 01760
Email: kyle@des.solar